Point of sale
The system a restaurant uses to record and total a sale — and, in most modern setups, to manage tickets, track inventory, and produce its own sales and tax records.
“Integration” gets used loosely enough to cover three genuinely different arrangements: a live, two-way integration where an order appears automatically and availability flows back; a one-way export, like an end-of-night summary report; and manual re-entry, where a person keys one system's order into another by hand. Only the first actually removes a step from a restaurant's workflow.
A pizzeria once bought phone-order software sold on the promise it “works with your point of sale.” In practice that meant an end-of-night summary report — nothing about an individual order appeared inside the register during the day, and whoever answered the phone still keyed every order in by hand, the same as before.
The most common mistake is assuming any two products that both say “works with your point of sale” mean the same level of connection. A credible claim names the exact system, states which direction data flows, and says plainly what still requires a person.
There is no live point-of-sale integration today — an order confirmed with a caller is entered into the restaurant's own point of sale by a person, stated plainly on Orders.
BACK TO THE FULL GLOSSARY · OR THE WORKED GUIDES
Open the line.
Tell us about your restaurant. We load your menu, you place a call, and you hear it answered yourself.