Contact
Every message aimed at Dohos lands in front of one of a small number of real people — not one shared inbox sorted by whoever's free. This page is the map: what each door is actually for, written from what's behind it, not guessed from the label. Picking wrong isn't a setback; that's covered below.
Sales
A restaurant or group with real questions before anything gets written down — call volume, locations, timing — and a preference for talking them through with a person first.
BRING · ROUGH CALL VOLUME · LOCATION COUNT · TIMING — ESTIMATES ARE FINEOPEN →DOOR · SUPPORTSupport
An account that already exists, and something to sort out that isn't a step-by-step help article: a general question, an odd setting, a situation without a clean symptom yet.
BRING · RESTAURANT + LOCATION · WHAT WAS ACTUALLY HAPPENING · ANY REFERENCEOPEN →DOOR · BILLINGBilling
Money questions on a running account — an invoice, a payment method on file, a plan question. Not a second, informal support door for everything else.
BRING · RESTAURANT · THE INVOICE OR PERIOD · WHAT LOOKS OFFOPEN →DOOR · SECURITYSecurity
A vulnerability report or a security question, whether or not it rises to a formal disclosure — a real door that reaches a person, not a staffed security desk.
BRING · WHAT'S AFFECTED · STEPS TO REPRODUCE · WHAT IT EXPOSESOPEN →DOOR · LEGALLegal
A contract under review, the data processing agreement, or something served through an actual legal channel — a notice, a preservation request, a subpoena.
BRING · WHAT ARRIVED · ANY MATTER REFERENCE OR DEADLINE YOU HAVEOPEN →DOOR · PRESSPress
A journalist or anyone writing about Dohos who needs an actual person — an interview, a fact-check, a specific question a static page can't answer.
BRING · THE QUESTION ITSELF · OUTLET · A REAL DEADLINE, IF THERE IS ONEOPEN →Request access is the real intake once the questions are settled, and book a demo is for watching it work on your own menu first — neither is a form about the idea of one.
One message, one reader, no tiers.
Sales or access?
The closest pair on this page. If the honest answer to “are we doing this” is still no — the real questions are fit, rollout shape, your own numbers — sales is built for that conversation. If the answer is yes, or close, access is faster than a conversation that would end in the same recommendation anyway.
Billing or support?
Security or legal?
Where does press fit?
It's the one door for someone who isn't running a restaurant, evaluating Dohos, or using it — a journalist on a story, a fact-check, anyone writing about the company rather than considering it. That belongs at press, not folded into sales.
None of the routing above is a hard gate. A billing question sent through the support door still reaches Dohos, still gets read by someone who can handle it or point it at whoever should. Nothing about landing on the “wrong” page loses a message, drops it behind a penalty queue, or makes you start over. What determines how a message gets handled is what it says about the real situation — not which door happened to carry it. The door mostly exists to save a redirect.
Where a situation genuinely straddles two doors — a security concern that also touches an invoice, a sales question that's really a billing question in a different coat — start with whichever feels primary. Splitting one message into two submissions adds work on both sides without making either half move faster.
A multi-location group writes in through support asking what a bigger rollout would involve — really a sales conversation that arrived through the closest-looking label. It still gets read by a person and pointed to sales with the original message and its context intact. What's lost is one short redirect — not the conversation, and none of the detail already written.